Customer Journey Map

Miklos has been in UX for more than 16 years. Honing his skills and perfecting his craft while working on B2B and B2C projects, he has worked in a variety of industries in both agency and corporate environments. He is a proponent of user-centered design thinking, an ideology deeply rooted in human empathy that asserts a hands-on, user-centric approach to problem-solving can lead to innovation—and innovation can lead to a competitive advantage. With a rigorous and unwavering focus on customer needs and the problems to be solved, he effectively mediates between business objectives, technical feasibility, and user needs. Miklos doesn't follow design trends but focuses on creating the best user experience possible.